Delivery and Returns
DELIVERY
Delivery is made to local schools, colleges and organisations on a pre-agreed day/date at zero cost. Optional delivery via courier will be charged at £8.50. Please notify PVM Supplies within 5 days of any queries with your order.
National orders will be delivered via Courier at a charge of £8.50 per parcel. PVM Supplies must be notified within 48 hours from despatch if there are any queries with your delivery.
CANCELLING AN ORDER
1. Please check if a restocking fee applies.
2. If an order is cancelled after 24 hours of being placed any logo set up fees of £9 plus VAT per logo may be deducted from any refund.
3. If an order is cancelled following the logo sampling process with logo samples being sent from PVM Supplies to the customer, these will be charged at £10 plus VA per sample and will be deducted from any refund.
4. Garments cannot be cancelled once personalisation has been applied.
RETURNS
1. It should be noted that Personalised goods are not covered under the Consumer Contracts Regulations and are not eligible to be returned unless faulty.
2. Plain items maybe returned within 14 days of delivery providing they are in original packaging and suitable for resale. Return carriage costs for exchanges or refunds will be paid when the return is our error, or the material is deemed to be faulty.
Return carriage costs are to be agreed with PVM Supplies before goods are sent as costs will only be reimbursed up to a maximum of £6 unless otherwise previously agreed. Returns can take up to 10 working days to be processed.
The purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Personalised goods
- Goods produced as required by the customer
- Special order items
3. PVM Supplies reserves the right to charge a restocking fee for certain returned plain items. This will be £10 or up to 25% of the order value, whichever is the greater. Please check if a restocking fee applies.
Postage charges these will be deducted from any refund made.
4. PVM Supplies reserves the right to attempt to repair/uplift any garments prior to providing a replacement.
5. This does not affect your statutory rights.
6. In the event of goods being received with production or manufacturing errors, PVM reserves the right to correct these prior to offering a refund, at the sole discretion of PVM Supplies.
7. Returns to be sent to
PVM Supplies Ltd
Units 1 and 4
Exeter Airport Business Park
Fair Oak Close
Exeter
EX5 2UL